BOOKING POLICY.

Bank transfer only.

Reserve a published session, then transfer the exact amount using the unique reference shown in your account. In-person bookings cost £7 for the advertised booking period; online sessions cost £5 each. The session duration is shown before you reserve.

Confirmation follows payment.

A reservation is not a confirmed booking. Pay before the deadline shown in your account and select “I’ve sent the transfer”. We check the bank account and confirm once the correct payment is received. Do not send money for an expired or released reservation. If you have already paid, contact us with your reference.

Reschedule your session.

Confirmed bookings can be moved to an available session of the same experience, price and duration. The required notice is shown before booking and stored with your reservation. Your original place stays booked unless the change succeeds. Your payment carries over.

Non-refundable bookings.

Bookings are non-refundable, subject to your statutory rights. Rescheduling is available within the stated notice period and subject to availability. If we cannot provide a booked service, or a payment cannot be allocated to a place, contact us to arrange an appropriate resolution. This policy does not limit rights or remedies provided by law.

Your booking information.

We store your name, email address, session choices, payment status and booking reference to manage your bookings. We do not ask for your online banking password, card details or bank statements. Only authorised staff can review bookings and confirm transfers.

Marketing updates are optional. We record your choice separately and only include your address in marketing-list exports when you actively opt in. Booking and service emails are still sent when needed to manage your reservation.